Toolset plugin cannot be connected to toolset

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 1 voice.

Last updated by christianM-10 1 year ago.

Assisted by: Minesh.

Author

Posts

January 26, 2025 at 8:38 pm #2794119

christianM-10

Hello, I get the following message from Toolset:
„Toolset plugin cannot be connected to toolset.com“
and I don't know how to solve the problem. I will send you the report.
Many thanks for your support and best regards
Christian

January 27, 2025 at 10:08 am #2794186

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please try to navigate to:
=> Plugins => Add new => Commercial tab and under Toolset section click on button "Check for updates" and see if that help you to fix the issue.
- Does that helps?

Can you please make sure that you have correct site key generated and registered with Toolset?

Alternatively - what if you try to generate a new site key and register that newly generated site key to Toolset?
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

January 27, 2025 at 12:56 pm #2794218

christianM-10

Thank you very much! It was necessary to re-enter the key.