This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 10:00 – 13:00 | 10:00 – 13:00 | 10:00 – 13:00 | 10:00 – 13:00 | 10:00 – 13:00 | - |
| - | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | - |
Supporter timezone: Asia/Kolkata (GMT+05:30)
This topic contains 1 reply, has 1 voice.
Last updated by 5 hours, 1 minute ago.
Assisted by: Minesh.
We took over a webshop about one year ago as a marketing agency and times we provida assistance for our client, but they do not have proper knowledge in WordPress and Woocommerce. Yesterday we were informed about that, the products do not appear when they try to list them in the webshop by clicking on the product category link (I attached az image about it).
Today, I went through all the plugins and realized that deactivating the Toolset Block plugin will elimate the issue, however this plugin is responsible for the layout of certain product pages. Thus, we cannot deactivate it.
There was a notification about that we should buy the licence to receive updates to the plugin, so we purchased it. We registered the licence, upadted the Toolset plugins, but the bug remains, products are still not showing by clicking on the category links.
Link to a page where the issue can be seen:
Here is an example: hidden link
I expected to see: I attached two images. One is about when the plugin is activated (no images/products shown) and the other one is about when the plugin is deactivated.
