[Resolved] Toolset plugin blocks products’ preview image to show when listing products

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[sandorH]

We took over a webshop about one year ago as a marketing agency and times we provida assistance for our client, but they do not have proper knowledge in WordPress and Woocommerce. Yesterday we were informed about that, the products do not appear when they try to list them in the webshop by clicking on the product category link (I attached az image about it).

Today, I went through all the plugins and realized that deactivating the Toolset Block plugin will elimate the issue, however this plugin is responsible for the layout of certain product pages. Thus, we cannot deactivate it.

There was a notification about that we should buy the licence to receive updates to the plugin, so we purchased it. We registered the licence, upadted the Toolset plugins, but the bug remains, products are still not showing by clicking on the category links.

Link to a page where the issue can be seen:
Here is an example: hidden link

I expected to see: I attached two images. One is about when the plugin is activated (no images/products shown) and the other one is about when the plugin is deactivated.

[Minesh]

Hello. Thank you for contacting the Toolset support.

I see you are using number of third-party plugins and just to ensure there is no other plugin conflict.

What if you only activate Toolset plugins and then try to deactivate all third-party plugins as well as switch to the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see it working? if no:

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I see there were two archives created:
=> hidden link

But when I edit any of the archive none of the archive is complete:
=> hidden link
=> hidden link

So I just unassign the archives from the taxonomy product category and another one is post type archive and save the archive and I can see that now you can see the archive result on frontend:
=> hidden link

[sandorH]

Dear Minesh,

thank you, now it looks great! However, the "Bútorcsaládok" (Furniture families) chrashed:
hidden link

This page listed all "butorcsaladok" products preview with an image and title. This page navigated the users to certain furniture pages, like:
hidden link
hidden link
hidden link

When I previously found out that I can list the products by clicking on the categories only if I deactivate the Toolset plugin, the same happened to the "Bútorcsaládok" page. The appearance just crashed.

I think, this is also a problem with the Archive, Post type, etc. settings. But it is still not clear, what happened. Is it a users' fault? Or an update of this plugin?

[Minesh]

Well - with the following link there is no Toolset involved here as its using the native archive that should be from the theme you are using: hidden link