Toolset not installed "Toolset plugin cannot connect to toolset .com"

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 3 years, 10 months ago.

Assisted by: Shane.

Author

Posts

October 5, 2021 at 6:24 pm #2188103

isabelleG

**This issue happened 2 months and 3 weeks ago and was resolved by Toolset team. See previous ticket.***

I am trying to: Toolset is not used on my site anymore so I uninstalled the plugin and unregistered it from my account. However, I see the error message "Toolset plugin cannot connect to toolset.com"

I expected to see: nothing

Instead, I got: "Toolset plugin cannot connect to toolset.com"

October 6, 2021 at 1:24 pm #2188853

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Isabelle,

Thank you for getting in touch.

Not sure what exactly is causing this issue, however could you go to Dashboard -> Updates and click on check again to see if the message still remains after doing this.

Thanks,
Shane

October 6, 2021 at 2:50 pm #2188965

isabelleG

Hi Shane,

Same as last time, this solution doesn't work.

Thank you

October 6, 2021 at 6:03 pm #2189139

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Isabelle,

Would you mind allowing me to have admin access to the site so that I can have a look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

The topic ‘[Closed] Toolset not installed "Toolset plugin cannot connect to toolset .com"’ is closed to new replies.