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[Resolved] Toolset not connecting

This support ticket is created 2 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by belindaV 2 years, 2 months ago.

Author
Posts
#2518593

I keep getting this error message on my site even though I have just deactivated and re-activated toolset when I go to my Plugins page:

Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

#2518749

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Belinda

Are you still seeing this problem? (Sometimes there can be temporary problems with our servers and your site will report problems trying to connect to it.)

There don't appear to be any such problems currently.

If you still have problems, go to Toolset > Settings and click the debug information and troubleshooting link at the bottom.

From the next page click the Installer Support link.

What does the status look like? Any errors reported in the log?

#2519249

I am not seeing it anymore - thanks for the help.