Home › Toolset Professional Support › [Resolved] Toolset Maps View filter by Distance not recognizing Canadian Zip Codes
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This topic contains 3 replies, has 2 voices.
Last updated by Minesh 1 year, 6 months ago.
Assisted by: Minesh.
Tell us what you are trying to do?
We have an existing Dealer Locator setup on the site that functions properly, however when searching for dealers with Canadian addresses I can only get a few to return when searching by city name, and I get no/broken results when trying to search by Canadian Zip Codes.
This tool is also still using a large number of Legacy Toolset plugins as the sites are a bit old and not migrated to things like Gutenberg and the new Toolset plugins.
What is the link to your site?
Here is a link to the dealer locator with url parameters set to a Canadian Zip Code
hidden link
Hello. Thank you for contacting the Toolset support.
Can you please tell me are you using latest Toolset plugins on this install?
Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/
Also, Can you please share admin access details and share few zipcodes that you claim does not work and those that works as well.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
I will paste the debug information at the end of this message, but I will need to work with some others on my end to get an updated dev site that would match the live site before we can give admin access.
In the mean time here are 2 locations we know are in the system and should be showing up but do not when searching with Zip or City.
1) Alpine Lawn & Garden Equipment 2921 Kennedy Road Scarborough ON, M1V 1S9
2) Al's Lawnmower & Small Engine Repairs 1421 Graham's Lane Burlington ON, L7S 1W4
Let me know if you need anything else while I work on getting a dev site going.
Debug Information:
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I will require to check if those address which you shared are available with the Toolset address cache table.
Please follow the steps given with the following doc for missing cache entry and check if that help you to resolve the issue:
- https://toolset.com/course-lesson/data-caching-for-maps-addresses/#checking-for-missing-cache-entries