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[Resolved] Toolset Maps + UX Builder (Flatsome) – Bug in advanced theme option

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by hanaelS 4 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#1316447
Capture d’écran 2019-08-14 à 17.02.17.png
Capture d’écran 2019-08-14 à 17.01.54.png

Hello team,

I've noticed a slight bug when Toolset Maps plugin is activated with a Flatsome theme site (UX Builder) :

The advanced options are not visible anymore. The Toolset Maps is the only one involve: if I deactivate it, everything is back to normal. As shown on the screenshots attached.

When inspecting the code, I notice that options field are simply set "display: none". It looks like a simple JS conflict or so.

#1316473

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hanael,

Thank you for getting in touch.

Would it be possible for you to provide me with a copy of the flatsome theme?

This way I can test to verify this issue exists on a Fresh install ?

Thanks,
Shane

#1320861

Hello Shane,

Did you see my reply in the private message? I've put requested informations.

Hanael

(in the mean time, I've tried different things. Yet, only the Toolset Map plugin is creating the conflict with the Flatsome theme's advanced settings page. It's not a big deal as I can still work: I desactivate the plugin, open the theme setting page in a tab, reactivate the plugin. I can work in the advanced settings page as long as I don't close the tab).

#1321541

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hanael,

Thank you for providing the copy. I believe you need to open a support ticket with the flatsome theme as well as I will be escalating this to our development team.

However I found that the error is actually coming from the flatsome theme. It is being generating by a $.cookie function in the theme.

I will let you know any updates on this.

Thanks,
Shane

#1321837

Thanks Shane !
I'll contact Flatsome devs.

#1447247

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hanael,

This issue has been resolved in our Maps version 2.0.1

Thanks,
Shane

#1448497

Unexpected good news. Thanks for your good job!