[Resolved] Toolset Maps does not show markers in combination with Toolset Layouts

[Author]

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[timM-9]

I am trying to show a map with address locations made with Toolset Views, which works on a page without using a layout made by Toolset Layouts (as seen on hidden link). But when I try to show this same map on a page made with Toolset Layouts (hidden link) it doesn't show any markers. How to get this fixed? Thanks in advance!

[Minesh]

Hello. Thank you for contacting the Toolset support.

This is strange. I would like to know how you added the map to your layout?

Could you please share temporary access so that I can investigate this on your install.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Thank you for sharing the access information.

Well - I checked and I can see that the Map is not working when Map is added to layouts on your install.

Then - I checked with my test install with Toolset starter theme by creating a view which displays the map marker and added the view to page's post body and then created a new LAYOUT and added the post body cell to display the map BUT on my test install its working fine.

As I do not able to reproduce the issue::
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

[timM-9]

Thanks for the reply.

I deactivated every plugin but bbPress, as this ruined the whole theme. Also tried the map in the default Twenty Seventeen WordPress theme, but this also doesn't seem to fix the problem. I don't know what it could be..

[Minesh]

I need duplicator package of your site to test this issue further.
=> https://toolset.com/faq/provide-supporters-copy-site/

[timM-9]

Also note that the frontpage hidden link is also made with Layouts, but the map on the bottom of the page does show the markers here. Remarkable.

[Minesh]

Thank you for sharing duplicator package. I think you forget to send the installer.php file.

Could you please send me the installer.php file so that I will proceed to check this further.

[timM-9]

Hello Minesh, i'm sorry, my mistake. I added the file in a new package in a link in the previous private message. Thank you.

[Minesh]

Thank you for sharing duplicator package and all the related information.

I debug your issue further and I found that the issue is either generate press theme or BBPress as when I switch the theme to "Toolset starter" or any other default theme the map works just fine.

Could you please confirm that map works for you with "Toolset Starter" or any other default theme and check with your BBPress plugin or generate press theme.

We had issue with generate press theme but its already fixed and published with layouts 2.1-b2 as you can see with the following URL:
=> https://toolset.com/download/toolset-layouts/#changelog

2.1-b2
September 15, 2017
Theme Compatibility: Added controls to hide/show elements such as header, sidebar, featured image, title etc per layout, in GeneratePress