Toolset is breaking the whole website and generates the HTTP 504 error

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by wilsonC-2 3 years ago.

Assisted by: Minesh.

Author

Posts

November 22, 2021 at 1:30 am #2226419

wilsonC-2

I am trying to:
Access my website

Link to a page where the issue can be seen:
totempool.com

I expected to see:
The website loading normally

Instead, I got:
HTTP 504 and it looks like it's related to the toolset plugin. I need the plugin because I design the website with toolset but now I can only access the website without the plugin activated.

November 22, 2021 at 7:45 am #2226569

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Are you using the Toolset Framework Installer plugin? If yes, could you please deactivate for now and check if that helps you to resolve this issue.

Few other users as well reported such issue and when they deactivate the Framework Installer plugin, the site is back to work. Could you please confirm that it's the same case with you as well.

November 25, 2021 at 3:41 pm #2230053

wilsonC-2

Toolset Framework Installer was the cause. I didn't have time to see your answer and had to find a developer to make the website live back again after 24h down. I recommend you guys fix this plugin urgently because many users will lose money due to it. I was mad with Toolset.