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[Resolved] Toolset has caused huge slowdown on frontend and backend (503 errors)

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 4 years, 9 months ago.

Assisted by: Minesh.

Author
Posts
#1557259

Hi team,

I've been working on a view and I inserted a shortcode to show the post date. The shortcode can be found here:
https://toolset.com/forums/topic/shortcode-for-x-amount-of-time-ago-not-working/

At first it seemed to do the trick. It worked nicely. After a few minutes though pages started taking very long to load (if loading at all). I turned off the code snippet that adds the shortcode ('time-ago'). Still running into the same issues. The website frontend and wordpress backend are both unusable now. Trying to remove the shortcode from the view results in this error message:
'Bijwerken mislukt. Foutmelding: De reactie is geen geldige JSON-reactie.'
Meaning:
'Updating failed. Error message: The response is not a valid JSON-response'.

Or could it be because a Toolset engineer has logged into my site at the same time?

I've already added login credentials in a different support post:
https://toolset.com/forums/topic/toolset-heading-seems-to-have-negative-margin/
Or if you need new credentials I can add them.

Thanks guys, appreciate the help!

Rens

#1557277

For the moment this has helped:

I created a new page and added the view that was created on the other page as a copy. Then I deleted the page that was giving me problems. Everything seems to be running smooth again. If this issues doesn't appear in the next day or so I'll mark this issue as resolved.

Rens

#1557295

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

It looks like your page with the block view must be corrupted. As I notified with your other support ticket that your site is too slow. Maybe that could be the reason or you should close the pages which is using blocks as soon as you done with them.

Let me know how it goes.

#1559607

Hi Minesh,

It seems to be better. I have noticed that sometimes when designing complicated views in the block editor these slowdowns can occur. If it's okay I'll keep the ticket open for now as I'm working on the site and let you know how it goes.

Rens

#1559725

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok fine - once you see everything is Ok. Feel free to mark resolved this ticket.