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[Closed] Toolset forms won't appear on frontend

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Shane 3 years, 6 months ago.

Assisted by: Shane.

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Posts
#2422395

I am trying to build out a form, but they won't appear when I go to view the page - trying any form made in Toolset Forms, affecting any post type, using the Gutenberg block or shortcode, on multiple pages, on our live or test sites. I don't know if I'm missing some setting to make the plugin do anything useful or there's a technical issue somewhere but nothing inside the wp-block-toolset-cred-form div populates.

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#2422663

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

I highly suspect that this is due to you having our Access plugin installed and the guest permissions for the Form isn't set.

If you do have our Access plugin installed then you can go to Toolset -> Access Control -> Forms and then check for your form. From there ensure that your form has the guest option checked under its permissions.

Thanks,
Shane

#2422701

I have it checked, form still isn't showing whether I'm logged in or not. Ideally we'd be able to have it working without Access enabled, but at least that specific permission isn't the issue.

#2422709

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

Please where applicable please provide me with a link to an example page where I can see the issue.

I've enabled the private fields for your next response.
Thanks,
Shane

#2423193

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Three might be a plugin conflict here. In a case like this when the plugins are not functioning as intended we recommended that you disable the non-toolset plugins.
What this means is that you will need to go through your list of plugins and disable each of your plugins one at a time while checking to see if the issue still remains.

Thanks,
Shane

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