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[Resolved] Toolset Forms Popup

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 8 replies, has 2 voices.

Last updated by RamilA8226 5 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#1332781

Hello Team,

When I click this button hidden link to add the form element. The popup is not displaying correctly as shown here hidden link its cropping out of the view port window and I can't work. never had this issue in my wordpress site before. Tried all browsers, cleaned cache, disabled plugin but not luck. Please Help!

I'm using Total theme, woocommerce and all of the toolset plugins.

#1332785

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramil,

This is definitely being caused by a conflict of some sort.

Could you try using a default wordpress theme to see if this button starts working correctly again?

Sometimes a theme's css can interfere with the normal operations of our plugins.

Thanks,
Shane

#1332795

Hello Shane,

I just tried the default wp theme but no luck. still can't see the whole popup.

#1332929

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramil,

Would it be ok for me to go in and to perform some basic debugging ?

Please let me know before I proceed.

Thanks,
Shane

#1332931

Yes no problem. I have already submitted the credentials. But originally I wanted to use visual composer element, is that possible?

#1332949

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramil,

You can use the Visual composer along with Toolset, however the plugin that was causing the issue is the ARForms - Premium WordPress Form Builder Plugin

Disabling this resolves the issue.

Thanks,
Shane

#1332953

I can't find any toolset element in visual composer list hidden link

#1332959

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramil,

No the Toolset Elements won't show up here since it is not the core builder for wordpress.

I was under the impression that you wanted to use the Visual builder to create templates for views. However you can add a text field in the builder and add the toolset elements using their respective shortcodes.

Thanks,
Shane

#1333797

My issue is resolved now. Thank you!