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[Resolved] Toolset forms plugin causes a white screen in content templates

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 17 replies, has 2 voices.

Last updated by rafaelcmgt 4 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#1692627

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

- Then I deleted "Template editar subida de usuario".
==>
You deleted the CT "Template editar subida de usuario".

I duplicated "Template editar subida de usuario2", called it "Template editar subida de usuario" and then deleted "Template editar subida de usuario2".
==>
You duplicated the CT "Template editar subida de usuario2" and you named the duplicated CT "Template editar subida de usuario" and then deleted the original CT "Template editar subida de usuario2".

In this exact moment, editing "Template editar subida de usuario" showed the white screen. I modified the wiew again to use "Template editar subida de usuario" but, as I said before, the white screen was already being showed.
==>
It seems you have the same CT name used as you created that CT bofore and do not deleted it. What if you try to name the CT "Template editar subida de usuari" to "Template editar subida de usuari New test" and check.

#1692689

It seems you have the same CT name used as you created that CT bofore and do not deleted it. What if you try to name the CT "Template editar subida de usuari" to "Template editar subida de usuari New test" and check.

==>

As I said in my previous message, "Template editar subida de usuario" is working properly now and I didn't have the same CT name used because I deleted it completely, even from trash.

Because of this, now there is only one problematic CT: "Template editar entrada de usuario". Remember that this was a duplicate of the original "Template editar subida de usuario".

I can't rename "Template editar entrada de usuario" because I can't edit it.

#1705483

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I tried but I wont able to reproduce the issue - Maybe I miss some step?

Here is a test site where you are free to create a content template:
=> hidden link
User: demo
pass: Admin@999

I've created one test content template "Toolset test content template":
=> hidden link

Can you please try to duplicate your issue with this test site and share exact steps that I need to follow that should lead me to reproduce the issue.

#1706331

I'm unable to replicate the issue. I'll delete the problematic template and create again. I understand that sometimes is really hard to find the error or bug. I'll keep an eye out for this problem in order to know how to replicate it.

Thanks for your time.