[Resolved] toolset fields not appearing on the backend

[Author]

Posts

[Touraj]

I am trying to create fields and assign to Team custom post type

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However when add new team, we dont see any fields!

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Please help. Thank you.

[Christopher Amirian]

Hi there,

I logged into your website and added another test TEAM item and I see the issue is still there.

There might be a possible theme or plugin conflict that causes the issue.

- IMPORTANT STEP! Create a backup of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Kindly get back to us with the result of the test above

[Touraj]

Hi there. I tried everything you suggested, but the issue still there. This is the first time I meet this, please help!

[Touraj]

Hi Christopher!

I cloned the site to the hosting you gave

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Please help check.

Thank you very much.

[Christopher Amirian]

Hi there,

Thank you for the site copy, I enabled 2021 theme and deactivated all plugins except Toolset and the issue is gone and I can see the custom fields int he Team custom post type.

Then I revert back the theme and all plugins and now it is working ok.

Please check the site below with your credentials:

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Thanks.