[Closed] Toolset causing admin-ajax 500 error

[Author]

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[benE-3]

We use the Divi theme on grandroundsinurology.com. I've used Divi with Toolset before, but this website is on DreamHost, and it appears Toolset is causing an admin-ajax 500 error when I try to use certain functionality in the Divi theme (specifically any requests to the Divi library or saved layouts). As a result these features in Divi fail to load.

The error appears to be specific to Toolset (all other plugins can be activated without it happening) and Dreamhost (when I spin off a clone on Blogvault for further troubleshooting – I no longer get the error on their servers).

Any help is appreciated.

[Nigel]

If there are admin-ajax errors that means there will be an underlying PHP error on the server, so you will need to access and review the PHP logs on the DreamHost server to see what those errors are.

If we know the errors, we may be able to identify the problem.

If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor. Try performing the actions that fail because of admin-ajax errors, then inspect the log.

Let us know what you find.