[Resolved] Toolset causes critical error on this website.

[Author]

Posts

[carolineN]

After Elementor Pro update to v 3.8.1 the Toolset plugin stopped working and is causing critical error on a page where I use Toolset. The page has a Toolset view with a search and listing of posts and the search result populates a Toolset Map which is rendered on that page. Everything has been working fine until now. So I really need some help to identify where the issue could be.

When I deactivate the Toolset plugins the critical error disapears.

Thanks in advance!

[Christopher Amirian]

Hi there,

Would you please enable the WordPress debug mode and get back to us with the actual error message instead of the Critical ... message?

Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

For more information:
https://wpml.org/documentation/support/debugging-wpml/

Also, I'd appreciate it if you go to Toolset > Settings and click the "Toolset Debug Information and Troubleshooting ." link at the bottom of the page and copy the code at the top box and paste it to the Debug information box below this ticket.

Thanks.

[carolineN]

Hi Christopher!

Thanks for quick reply! I have done as you asked and pasted debug info above!

Thanks in advance!

[carolineN]

Hi again,

I have tried to do some more troubleshooting on my own and it seems that it its the Toolset Types plugin and "post featured images" that is the source for the error. When I deactivate the plugin I can reach the page and edit the "view" without receiving the ciritcal error-message:

hidden link

But images are missing and layout looks a bit off.

If I change the post type source of the view to another post type then evenrything works, until try to add "featured image" in block.. it fetches the image in preview, but as soon as I "update" I get the critical error on both page and "view"-editor.

I have tried to add a new post type without the featured image and instead use custom field "image" to add the image that way, but it wont save. As soon as I hit the "update" button and reload the page the url I have inserted dissapears.

I recently changed so that uploaded images are stored on media.ohmungood.com instead of ohmungood.com but it doesnt matter which url I use. It wont save and the image wont show up in view on page.

[carolineN]

My issue is resolved now. Thank you!