[Closed] Toolset cannot connect to toolset dot com

[Author]

Posts

[alanT-3]

I am trying to:
update plugins (which are updating successfully).
Link to a page where the issue can be seen:

I expected to see: no errors

Instead, I got: error at top of screen "Toolset cannot connect to toolset.com. See image for errors at installer support.

[Christopher Amirian]

Hi there,

From the screenshot that you posted it seems to be a registration key mismatch rather than connection issue.

I first suggest hat you do as follows and see if it fixes the issue:

- Make sure that you are logged in toolset.comt.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link to unregister Toolset.
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

See if it fixes the issue.

If not, then please contact your hosting service provider and ask them to whitelist the addresses below:

api.toolset.com
cloudfront.net
wpml.org
cdn.wpml.org
api.wpml.org

Thanks.