toolset can not connect

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by ingeV 3 years, 10 months ago.

Assisted by: Shane.

Author

Posts

March 18, 2021 at 11:30 am #1992109

ingeV

Tell us what you are trying to do? the installed plugins tab of wordpress says this:

Toolset plugin cannot connect to toolset.com. Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help? yes

See the communication error details and let us know in Toolset technical support.

Is there any documentation that you are following? No

Is there a similar example that we can see?

What is the link to your site? hidden link

March 18, 2021 at 3:45 pm #1992433

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

In order to check further on this notice, can you allow me to have admin access to the website so that I can have a look?

I've enabled the private fields for your next response.

Thanks,
Shane

March 20, 2021 at 9:44 am #1994277

ingeV

My issue is resolved now. Thank you!