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[Resolved] Toolset Blocks – When activated, plugin does not display post content

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the user's content disappears when they activate the blocks plugin.

Solution:

Logging in and checking this user's site it turns out that they actually have an empty content template assigned to their posts.

Deleting this empty template resolved the issue.

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by chantalM 4 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#1896091

Hi there, I went to create a new post on my site today and when I preview/save the post, the content in the editor is not displayed on the front end, only the page title. The same thing happens with a clone of a post.

This issue does not occur when creating a new page. All existing posts and pages are unaffected, only newly-created posts.

I spent over an hour troubleshooting with my hosting company and it transpires that Toolset Blocks (which is integral to my website) is causing this issue. When the plugin is deactivated, I can create, preview and view new posts without issue. They deactivated all the plugins and went through each one and it was this one.

Link to a page where the issue can be seen: I have provided you with the staging site URL.

Under Posts you will see: 'TEST POST - CLICK THIS' - new post does not work

I have tried the Toolset Blocks versions 1.3.2 - 1.3.5 and the issue still persists.

I have no idea what has happened here! Thank you in advance for your help.

#1896515

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chantal,

Thank you for getting in touch.

Logging into your site I see that you have a content template for your Posts that is empty. Go to Toolset->Content template and you will see a template called "Templates for Posts"

This is what is causing your posts not to show up on the frontend because there isn't anything in the content template to tell it what to display.

The quickest way to resolve this is to delete this content template and your posts should start showing up again without any issues.

Thanks,
Shane

#1896549

My issue is resolved now. Thank you!