Skip Navigation

[Resolved] Toolset author page template issue

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 19 replies, has 2 voices.

Last updated by matthewL-7 5 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#1199185

Hi Shane,

Figured this out it seems to be local to Safari, the entire content doesn't appear on Safari on this page for some reason?

Any ideas why? Really odd. Works fine in Chrome.

I have tried on multiple devices in private browser on Safari and get the issue I sent over as a screenshot in my last message..

#1199488

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthew,

I took a look at this and saw that indeed on Safari nothing shows up.

Its quite strange as the html and the content is all there on the page as expect but its seems that something is causing it not to display.

I was able to figure out that it was the overflow setting that i've added. It seems to be working now but the css isn't applying to safari as yet.

Perhaps caching is causing this ?

Could you check on your end ?

Thanks,
Shane

#1202535

Hi Shane,

Hmm it is working sort of now but not on mobile screen sizes. If you resize the window when you go down to a mobile size screen the content overlaps.

I have tidied up the code in the actual page now a little which did seem like it helped but its not working on mobile.

Also I noticed the white box starts a little late if you look at the top you can see its slightly lower than the right hand side bar.

Any ideas? I really don't understand why this page has so many issues? :-/

#1203803

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2019-02-21 at 7.43.59 AM.png

Hi Matthew,

That is strange, as none of these issues are present on my end.

The page loads fine and looks as it should on a mobile device. Could you let me know which device you are using ?

Also when i adjust the browser's width to simulate mobile i'm still seeing the page normal. See Screenshot.

I'm not getting any overlaps.

Could you send a screenshot of what you are experiencing ?

Thanks,
Shane

#1204022

Hi Shane

Apologies I forgot to update this ticket, I scrapped the code and started again and it seemed to be OK when I recoded it all. 🙂

Cheers for your help though with this!