Skip Navigation

[Resolved] Toolset Access Customer User Role and Yoast Conflict

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

Author
Posts
#625123
Insights_‹_Colliers_Office_Opportunities_—_WordPress.jpg

I am trying to:Let a custom user role edit their posts and others

Link to a page where the issue can be seen:hidden link

I expected to see:This custom user class (Colliers Admin) should be able to add and edit all posts (renamed to Insights)

Instead, I got:They can't see these options in the dash

#625157

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - what if you try to hover the mouse cursor on draft post title and then do you able to see the associated links?

#625508
WordPress_›_Error.jpg

Hi Minesh,

I think you're missing the error here - all those posts should be editable by this user however as you can see all their associated links are disabled.

In an effort to try and diagnose the issue by change the associated user class to Administrator rather than the custom role of Colliers Admin and now any trying to login gets the dreaded error message attached.

Something appears to be very wrong with the user roles on this site however I can't seem to ascertain the cause?

#625567

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

So - this happens only when Yoast plugin is active? If yes:

Could you please share exact step information to reproduce this issue.