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[Resolved] Ticked checkbox field not showing in VIEW results

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by leilaG 4 years, 10 months ago.

Assisted by: Minesh.

Author
Posts
#1485205

Frontend form (showing tick box 'Discovery') - hidden link

Missing from VIEW results - hidden link

#1486735

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I do not understand what you want to display here. Do you mean that you wanted to display only posts where you checkmark the checkbox option "Discovery" for the field "Building access required"?

That means, by default, you want to display the filtered posts with the following link where the "Discovery" checkbox option is checked?
=> hidden link

Please clarify your requirement and then I would be able to guide you in the right direction.

#1490059

Okay so if you type the visitor name from the form hidden link

Into the search here
hidden link

In the column Location / Date, you will see the Building access (Discovery) is missing, showing () but it has been checked in the form, so should be showing. This is happening on random visitor posts.

If you view the main list here, you will see that most are showing the Location (Building Access field) - hidden link

Hope that makes more sense, let me know if you need more details.

Thanks

#1490163

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This could be a caching issue.

I checked the same visitor "Stephen Connolly" in the backend and under the field "Building access required" none of the checkboxes are checked as you can see with the following link:
=> hidden link

I do not know why the field shows the checked even though in the backed none of the checkboxes are checked. I see you are using WP Engine, can you please try to delete all caches and all and check if that help you to resolve your issue?
- What if you checkmark the checkbox option from backend and save the post and then check on the frontend - does it works?

#1498351

Thank you, we will look into the caching issue