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[Resolved] thumbnail size

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by kayser 2 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#2406287

Hello
Since June 24th I have this problem with the creation of the size thumbnails. I've been looking for a reason.
I have not found any solution. Can you help me?
Thank you for your help.

What is the link to your site?
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Guy Kayser

#2406387

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kayser,

Thank you for getting in touch.

Im assuming the issue here is that some of your images are not rendering as thumbnail size correct?

You mentioned that you had this issue since the 24th.

Can you let me know if you've updated/installed any new plugins since then ?

Alternatively have you tested the site where you've disabled all the non-toolset plugins and seeing if the issue still remains ?

Please let me know.

Thanks,
Shane

#2406437

Hi Shane
I disabled all the non-toolset plugins and its always the same thing

#2406463

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kayser,

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#2407323

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kayser,

I had a look at the site but not seeing anything obvious to the cause of this issue. Were there any recent updates to the site? Whether theme or plugin update?

Please let me know.

Thanks,
Shane

#2408907

Hi Shane
I found some css that solved the problem.

a img.attachment-custom{width:120px;

Thank you.