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[Resolved] This is in reference to ticket number #1236158

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 14 replies, has 2 voices.

Last updated by jessicaM-4 5 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#1236316

Tell us what you are trying to do?
Properly display drop down results.
Is there any documentation that you are following?
Was perviously working with support but their shift was ending
Is there a similar example that we can see?
i've attached a screenshot of what im looking for in the previous ticket
What is the link to your site?
hidden link

#1236319

Just not sure why when you search the results seem to be pulling in the header image content and add two bullets next to the form dropdown. That is not how the template is set up so not sure how its pulling that content in.

#1236352

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jessica,

Could you send me the reference ticket itself so that I can get up to date on the issue ?

Thanks,
Shane

#1236358

Do you need the ticket number? Im a little confused on how you need me to send it to you?

#1236360
#1236361

Also are you from Jamaica? My parents are fellow yardies from Trinidad.

#1236362

Well back Yard Yardies as in they are also fro the Caribbean. No the yardies gangs hahaha

#1236374

Hello Shane,
Sorry to bother you but Im kinda under a time crunch. How is it going with this issue?

#1236375

Did that ticket link help?

#1236376

I can give you access to the site if you need to see what going on?

#1236384

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jessica,

Pardon the delay, yes i'm from Jamaica and i'm checking on the issue for you now.

#1236386

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Jessica,

I think the issue is being caused by divi and AJAX.

I know if you were to perform the search by just using a search button and disable the AJAX reload of the results then this should not happen.

I'll also suggest contacting the divi support forum because after the ajax reload the layout becomes broken.

Thanks,
Shane

#1236455

Hello shane,

I removed the ajax filtering and its still seems to be having the issues. Can you take a look? The strange thing is it only seems to break the footer if you choose certain categories but is fine with others they are all using the same template as well.

#1236460

Are you still available or should i open another ticket?

#1236466

My issue is resolved now. Thank you!