Typically when there is an issue with a block there are options to attempt to repair it but it looks like they are not available, so it may be necessary to delete the block and recreate it, but we can take a look, and check the second issue at the same time.
Let me mark your next reply as private so that we can get log-in credentials from you—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.
The problem was that the column div was closing earlier than intended. It was being caused by your Age Group filter since you've added that filter with a Custom HTML block. What was happening is that it was closing the column div early forcing the next filter to not fall into the assigned column.
Actually that's not the page I referred to. The one where the issue exists is the page I shared when in the initial ticket, the "About Us" / Staff page: hidden link
That block still does not display: hidden link
But now we have a bigger problem, which is with the page you are referring to: The therapist search section is not displaying on mobile.. hidden link
The page I'm referring to is this one: hidden link
As we get a huge amount of our conversions from mobile, this issue is quite urgent to our client. Please do what you can to help me resolve this issue in a hurry. Thank you!
But now we have a bigger problem, which is with the page you are referring to: The therapist search section is not displaying on mobile..
The problem here is that you've disabled search for mobile. See Screenshot
I've disabled this and the search should now be showing on mobile devices.
Actually that's not the page I referred to. The one where the issue exists is the page I shared when in the initial ticket, the "About Us" / Staff page:
As Nigel had mentioned you will need to remake the view as it wasn't able to recover the template design so it will need to be remade.
First off, thank you for getting the urgent issue resolved promptly! That was a huge help.
And finally, just to confirm, when you said, "The problem was that the column div was closing earlier than intended. It was being caused by your Age Group filter since you've added that filter with a Custom HTML block, not sure why but removing the extra closing divs resolved the issue" - that wasn't the case? That's not going to solve our problem?
The fact is our previous developer built all this, so I'm not anxious to have to have to learn how to rebuild the whole block, but I can if I have to. Just confirm that's the case please.
For clarification, what had happened was the extra div that was in the html block for this particular filter was closing the column div early. What this means is that your additional frontend filter was not being displayed in it's assigned column but rather in a new row which is different from what was set on the backend.
The fact is our previous developer built all this, so I'm not anxious to have to have to learn how to rebuild the whole block, but I can if I have to. Just confirm that's the case please.
You will only need to rebuild the view that's not displaying. Based on what I see the other views on the page were created with a similar setup so you should be able to mimic those in recreating this particular view.
