[Resolved] This block has encountered an error and cannot be previewed.

[Author]

Posts

[Rostislav Avtodiychuk]

Tell us what you are trying to do? i want change data in text field but i have error "This block has encountered an error and cannot be previewed."

Is there any documentation that you are following? I look many problem in your support but i still not found how resolved this problem. When i insert new field i see this error. When i downgrade WP in click on block i see "The editor has encountered an unexpected error." On frontend Ok.

Is there a similar example that we can see?

What is the link to your site? hidden link
Thanks for help

[Christopher Amirian]

Hi,

Welcome to Toolset support. I wonder if the blocks that does not show are the Toolset blocks?

Also I need to know if you have the latest version of Toolset plugin suite or not.

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update Toolset and its addons there.

Also please provide the debug information:

https://toolset.com/faq/provide-debug-information-faster-support/

Thanks.

[Rostislav Avtodiychuk]

Thanks for answer. All plugin is updated and actual , and have last version of WP

[Rostislav Avtodiychuk]

Problem is not gone, how to resolved them? Thanks

[Christopher Amirian]

Hi,

Thank you for testing that. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

I also need steps so that I can see the issue. Please give me the steps that cause the block error, without that, just having a block error will not help as I am not sure where to look for.

Give me the page URL, the steps that I can follow to cause a normal block of Toolset turn into that broken block.

Thanks.

[Christopher Amirian]

Hi,

Thank you and sorry for the late reply due to the weekend time. I tried to see where the issue was and I checked the homepage, but the homepage did not have a view.

So I wonder what is the link to the page in question that has the issue you took the screenshot from?

Thanks.

[Rostislav Avtodiychuk]

hidden link
By the way you can open any template, they have same error

[Christopher Amirian]

Hi,

Thank you for the login information. I created a draft sample page and used some of the Toolset blocks and I see many of them throw the error as soon as I drag them to the canvas:

hidden link

This shows that there is some sort of a conflict going on. Would you please follow the steps below?

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

[Rostislav Avtodiychuk]

I left only the toolset plugins, the error remained. If I create a page with all plugins disabled, there is no error when creating blocks on a new page. I want to note that all pages are created using Toolset, so if I disable Toolset, there will be nothing on the site at all.

[Christopher Amirian]

Thank you. I need your permission to copy your website to our server for further investigation.

I wonder if we could do that?

Thanks.

[Rostislav Avtodiychuk]

no problem i'll give your all access. Or you need something else?

[Christopher Amirian]

Thank you. No need for additional steps on your side. I am going to copy the website and do some troubleshooting there.

I will get back to you as soon as I have an answer.

It might take time.

[Rostislav Avtodiychuk]

Yes of course I understand. Thank you.

[Christopher Amirian]

Hi,

Than k you for your patience, upon investigating we see that the error does not show n our server. Would you please check this video?

hidden link

You can use the same admin user to check the copy of the website here:

hidden link

So would you please follow the steps mentioned din the video and see if it fixes the issue for you?

Thanks.

[Rostislav Avtodiychuk]

Thank you very much for help. I found resolve of this error. Will need to turn off wordpress debugging mode.