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[Resolved] There's no Installer button when I install the starter theme.

This support ticket is created 7 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 10 replies, has 2 voices.

Last updated by Shane 7 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#579881
installer-2.png

I expect to see the attached when I install the starter theme, but it never appears.

Thanks,
Dave

#579949

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can have a look at this ?

The private fields will be enabled for your next response.

Thanks,
Shane

#579995

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for the credentials, however when i tried to log in they don't seem to work.

Could you check on them for me.

Thanks,
Shane

#579997

Sorry Shane - try !$M4B3q%83ngWyQyljazxcuA

#580008

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

I Tested this on a fresh install and it worked for me. All I did was to install the theme as soon as I installed wordpress.

Would you like if I provide you the export files for this so you can get this up and running ?

Thanks,
Shane

#580022

Are you using the Starter child theme?

When one thing isn't working, I lose faith in everything else working as expected. I'd much rather be able to do it as per the instructions so that I know everything is working ok.

All I did was install WP, add the Toolset plugins and add the theme. Is that right?

Thanks,
Dave

#580023

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Not sure why the notification isn't showing up but you can access the installer from this link.
hidden link

Please let me know if this helps.

Thanks,
Shane

#580032

Awesome. I'm in. Thanks Shane.

#580037

Shane - I can conclude that it was because I had already installed the Toolset plugins already.

#580043

Actually, I've reinstalled Wp and installed the starter theme with child. I let the installer do all the options and install all the plugins, gut it hasn't imported any data. I have no CPTs. It completed successfully though. What's happened??

#580277

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

The installer doesn't import any CPT.

What is does is to just setup the basic layouts that you will be needing with your current setup so that you have a place to start.

If you go to Toolset->Layouts then you will see the pre-loaded layouts.

Thanks,
Shane