Tell us what you are trying to do?
I have just reniewed my subscription and update the pluging and site is not working ... WP is 6.1.1
Is there any documentation that you are following?
We might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to Toolset
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you tell me the results of this investigation? Also, can you enable the debug mode? Please add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, please send us the last lines here in the ticket.
Hi Mateus,
Sorry for a late response, I have put the code but nothing showings.... you shared Link unfortunatly is not working ... If you wanI can give access in order to check further.
As per your instraction I have deactivate all pluging and activate one by one... I have notice in page I am unable to access view which was made ... secondly on website part of it is working but some part not ... i.e search is working but as I click on search item it give me 404 not found.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Thank you for fixing our access to the login page.
Just to make sure, did it start to happen after the Toolset updates? Because I have checked that the issue persists even if we disable the Toolset plugins.
Please let us know more information about it. Thanks!
it happened when I have updated the WordPresss to "Current version: 6.1.1" afterward toolset was not working was same issue I though may be due to Subscription issue so I bought it and updated the toolset but nothing happen ... till then having same issue ..
One more point ... after updateting toolset my website get crashed. ... but by just updating to WordPress to Current version: 6.1.1 website was working fine. only toolset was not working properly.
Do we have your permission to clone the website to a copy version hosted in our servers? If possible, please share with us a recent website backup (your next reply will be private again).
By chance, do you have a backup package prior to the changes that caused the website crash? It would be very useful on this moment, that we seem unable to spot the culprit. If you have, kindly share it with us (your next answer will be private).
We have just checked your site and migrated a copy to our servers to debug it further. Given the fact that the same behavior doesn’t happen on a different server, we believe that it’s a hosting-related issue. You can check that the issue does not happen there:
hidden link (same credentials as the live website)
Moreover, as I pointed previously, even with Toolset plugins disabled the problem persists, so it is very unlikely to be related to our plugins - even though it started to happen after the updates.
Having said that, may I kindly ask you to get in touch with your hosting provider in order to check if there is anything on their side that can be causing the problem? I'm afraid that this will be necessary since we couldn't see anything wrong with Toolset. Thank you for your understanding.
