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[Resolved] theme customiser throws critical error

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is getting the error below.

Uncaught Error: Call to undefined method Elementor\Utils::is_ajax()


Solution:
This is actually a known issue and further details on the problem can be found at the link below.

https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

A more permanent fix will be provided when we release our latest version of Toolset Views/Blocks
Solution:
This is actually a known issue and further details on the problem can be found at the link below.

https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

A more permanent fix will be provided when we release our latest version of Toolset Views/Blocks

Relevant Documentation:

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by junev 3 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#2258369
Screenshot 2022-01-04 at 15.44.20.png

Tell us what you are trying to do?
I'm trying to go into the theme customiser and add custom css. But what i get is a critical error. Please see attached screenshot.

WP version 5.8.2
OceanWP theme version 3.1.2
Elemtor version 3.5.3
Toolset Type version 1.6.1

What is the link to your site?
hidden link

First I thought it was because I already changed the key to the production url. But after deleting the production url key and generating a new key for the development site, the error still persists.

Please advise,
June

PS: This is the error sent by WP
Fehler-Details
==============
Ein Fehler vom Typ E_ERROR wurde in der Zeile 376 der Datei /home/luftschl/www/staging.zimraum.ch/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/luftschl/www/staging.zimraum.ch/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376
Stack trace:
#0 /home/luftschl/www/staging.zimraum.ch/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('')
#1 /home/luftschl/www/staging.zimraum.ch/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array)
#2 /home/luftschl/www/staging.zimraum.ch/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/luftschl/www/staging.zimraum.ch/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...')
#4 /home/luftschl/www/staging.zimraum.ch/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array)
#5 /home/luftschl/www/staging.zimraum.ch/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
#6 /home/luftschl/www/staging.zimraum.ch/

#2258411

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi June,

Thank you for getting in touch.

This is actually a known issue and further details on the problem can be found at the link below.

https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please let me know if this helps. It should also be noted that a more permanent fix for this issue will be available in our next release.

Thanks,
Shane

#2258431

My issue is resolved now. Thank you!