[Resolved] The WooCommerce Account page is blank when using Toolset Views or Toolset Blocks

[Author]

Posts

[ericG-9]

On the my-account page generated by the [woocommerce_my_account] shortcode, all we get is a blank content area. Disabling Toolset Views resolves the issue.

Disabling all other plugins except woocommerce, and changing to a default theme does not solve the issue.

Not sure what to try next.

[Jamal]

Hello Eric and thank you for contacting the Toolset support.

I tried to reproduce this issue on a clean site and it worked as expected, you can check it here hidden link

So, I'll need to take a copy of your website and debug it locally. We prefer Duplicator packages. If you would like to prepare it, please use the filters to exclude the uploads folder, or allow me temporary access to your website and I'll take it. Your next reply will be private to let you share credentials to your website or package's download links safely. ** Make a database backup before sharing credentials. **

[Minesh]

Jamal pass this ticket to me. This is Minesh here and I'll take care of this ticket.

I tried to install the latest Toolset plugins from the installer but it says the URL is forbidden, maybe on your server there is permissions issue.

I see the max_upload_filesize on your server is only 8M, Can you pleases increase max_upload_filesize to 30M so that I can upload the latest Toolset plugins from plugins page.

[ericG-9]

Max upload has been corrected.

[Minesh]

I still do not able to upload the Toolset Block plugin using plugins page.

Can you please make sure I should be able to upload the Toolset plugins using plugins page on your site. You should adjust the required server settings.

[ericG-9]

I have confirmed that I was able to upload the latest version of toolset blocks from the Plugins page.

I had to remove your line of code form wp-config.php

"phpinfo();
exit;"

as it was preventing me from reaching the site.

[Minesh]

I'm not sure whats going on as when I checked with my test site:
=> hidden link

User: demo
Pwd: Admin@999

As you can see the my account page works as expected.
=> hidden link

I checked most of the settings and if I compare those settings most of the settings are identical to your site.

Would you mind to check with another fresh installation. Do you able to see the issue?

[ericG-9]

"As you can see the my account page works as expected."

No, I see a broken page when I visit your demo site. See attached image...

[Minesh]

I'm not sure why you wont able to see my account page:
=> hidden link

User: demo
Pwd: Admin@999

I'm able to see the my account page, please check the following screenshot: hidden link

[ericG-9]

Okay, thanks I suppose. I'm not really sure how setting up a vanilla install of wordpress is helping you solve this though.

Could you please try solving the issue that OUR site is having?

If you can't tell why it is having the issue, please escalate this to a more experienced support tech.

It is clearly an issue with the Toolset plugin, as having JUST toolset and Woocommerce enabled, the my-account page breaks.

I gave you access to make a local copy of our site as well if you need it.

[Minesh]

Can you please check now: hidden link

The issue was you had assigned the content template to your my-account page, I've set it to null.

Also, as per our support policy, we entertain only one question per ticket. This will help other users searching on the forum as well as help us to write correct problem resolution summery for the original issue reported.

May I kindly ask you to open a new ticket with every new question you may have. Thank you for understanding. Please let me know if you cant able to open a new ticket. You should logout once and login to your toolset account again and then try to create a new ticket.

[ericG-9]

Thanks, that solved it.

I have no idea why that template is blank. It was made 6 years ago and I know the my-account page hasn't been blank for 6 years.

That was the problem though, and disabling the toolset template for the page resolved the issue.