[Closed] The view doesn't appear the first time

[Author]

Posts

[Deniz]

Hi,

on this page there is a view with a filter. hidden link
the view doesn't appear the first time after a reload of the page it's ok.

Thanks
Regards

[Shane]

Hi Anouck,

Thank you for getting in touch.

I took a look at this for you and the view load on my first view of the page.

So i'm not seeing any issues here.

Thanks,
Shane

[Deniz]

Hi,

It's strange the problem is random

Regards
Fabien

[Shane]

Hi Fabien,

Unless there is a definite way to replicate this issue then I would say it is caching.

I had a few of my colleagues check this and they were all able to see the view on their first load of the page from the link you had sent.

Thanks,
Shane

[Deniz]

Hi Shane,

I replicate the issue please click hidden link and after click "nos suggestions".

Thanks
Regards
Fabien

[Shane]

Hi Fabien,

I'm able to see the issue now.

However it can be a case where the css for the view isn't loaded correctly as when I right click the page and inspect the page element the view started showing up fine.

In a case like this I would remove all the custom css from the view and see if the issue still remains when the view is in its most basic form just listing out perhaps the post titles only.

If the issue still remains after doing this please let me know.
Thanks,
Shane

[Deniz]

Hi Shane,

same issue without custom ccs.
I noticed, if i wait the total the issue of the view is here but if I'm not waiting the full load of the page and click quickly on the "nos suggestions" the view is ok.

Thanks
Regards
Fabien

[Shane]

Hi Fabien,

I suspect that the issue issue here is being caused by the tabs.

Would you mind providing me with a copy of your WPBakery Page Builder plugin so that I can have a look at this locally to see if the issue is replicable ?

If i'm not able to replicate locally then I will need to get a copy of your site for further testing.

I've enabled the private fields so that you can send me a copy of the plugin as well as login access should I need the copy of the site itself.
Thanks,
Shane

[Deniz]

Hi Shane,

you can find here a copy of WPBakery Page Builder plugin : hidden link
Let me know

Thanks
Regards
Fabien

[Shane]

Hi Fabien,

Thank you for the plugin, however i'm not able to replicate the issue on my end with a fresh installation.

The view loads fine when added to the tab section for visual composer.

Would you mind allowing me to have admin access to your website itself to see exactly how you've set this up on your end ?

Perhaps i'm doing something different why its not replicable.

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi Fabien,

Thank you for the credentials.

I see below that your toolset plugins are outdated. Can you update them and disable the views plugin and activate the blocks plugin and let me know if the issue still remains.
hidden link

Thanks,
Shane

[Deniz]

Hi Shane,

the update is done, I activated the blocks plugin and disable the views plugin.
The issue is still there.
Since these changes I received this error message :
Une erreur de type E_ERROR a été causée dans la ligne 80 du fichier /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-content/plugins/types/vendor/otgs/installer/includes/class-installer-theme.php. Message d’erreur : Uncaught Error: Call to undefined method WP_Installer::get_products_manager() in /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-content/plugins/types/vendor/otgs/installer/includes/class-installer-theme.php:80
Stack trace:
#0 /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-content/plugins/types/vendor/otgs/installer/includes/class-installer-theme.php(991): Installer_Theme_Class->__construct()
#1 /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(175): include_once('/home/clients/4...')
#2 /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-includes/class-wp-hook.php(287): WP_Installer->init('')
#3 /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#4 /home/clients/42838fe8f2f81db9459f0daad8382132/web/NewDev/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/clients/42838fe8f2f81db9459f0daad8382132/w

Thanks

Regards
Fabien

[Shane]

Hi Fabien,

Thanks for doing the update i will be taking a look at the site for you.

Once I have an update I will let you know.

Thanks,
Shane

[Shane]

Hi Fabien,

I tried to duplicate your site but its actually quite large.

Can you confirm that this is a test site where I can disable plugins or even switch the theme as a part of the testing process.

The issue isn't replicable on a fresh install with the WP Bakery plugin so something else is causing the view not to show up in the tab.

Please let me know.

Thanks,
Shane