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[Resolved] The trashcan icon is missing on the form edit screen

This thread is resolved. Here is a description of the problem and solution.

Problem:
The Trash icon from the Toolset Forms Drag and Drop editor items is missing.
Like so https://toolset.com/wp-content/uploads/2019/11/1384797-Schermafdruk_van_2019_11_15_17_30_25.png

Solution:
Update all software to the latest versions.

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by ronaldH-3 5 years, 6 months ago.

Assisted by: Beda.

Author
Posts
#1384797
Schermafdruk van 2019-11-15 17-30-25.png

I am trying to: Edit a form that was made with the form wizard. I want to delete a few fields that don't belong on the front end form. The trashcan icon is missing, so I can't delete the field. I don't want to use the expert mode, if I don't have to.

Link to a page where the issue can be seen: none. It is not on the front end

I expected to see: A trashcan icon

Instead, I got: See the screenshot

#1384875

This is unexpected, and I cannot replicate it locally.

It should hence be a conflict with some other plugin, or maybe an outdated software.

Can you ensure the issue also happens with updated Toolset, updated WordPress and no other plugins, using a native Theme like Twenty nineteen?

If then the issue persists, please provide me with a copy of the site, as seen here https://toolset.com/faq/provide-supporters-copy-site/, so I can take a closer look.

#1384981

After updating everything to the latest versions, the problem automagically disappeared! My issue is resolved now. Thank you!