[Closed] The Toolset Types plugin is causing the Dashboard page in the WP admin to break

[Author]

Posts

[jamesF-4]

I am trying to access the Dashboard page of the WordPress admin but the Toolset Types plugin is breaking the page.
The page is loading a fatal error message.

Link to a page where the issue can be seen:
hidden link

[Christopher Amirian]

Hi,

Welcome to Toolset support. Would you please test by re-installing Toolset types plugin to make sure there is no corrupt file on your installation?

After that, please test on a minimal installation:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

We might need to copy your website so we will need your permission for that too.

Thanks.