[Resolved] The Toolset Database doesn't work

[Author]

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[Sebastien]

Tell us what you are trying to do?
I'm trying to update the Toolset Database as recommended in the Toolset Dashboard.
"Toolset needs to update the database. This will take a few minutes to complete."
But when I click on the button "Update now", the content page is blank and whenever I return to the Toolset dashboard I still have the message telling that the database should be updated.
I waited almost 30mn but nothing happened.

Is there any documentation that you are following?
I didn't found any particular documentation apart the "How to safely update the database" page.

Is there a similar example that we can see?
No

What is the link to your site?
hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

I'm not sure why the database update notice is showing to you.

Can you please share details where I can see that notice and also share admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I see on Maps settings page:
- hidden link

When I try to click on button "Check API" it shows me the following error:

REQUEST_DENIED - You must enable Billing on the Google Cloud Project at hidden link Learn more at hidden link

Can you please enable the billing as its required by google and try to register unrestricted Google Map API key and once you register the Google Map API key successfully you should navigate to the section "Cached data" and click on the button "Check for missing cache entries".

Can you do this and check if that help you to resolve your issue.

[Sebastien]

Thanks,
In the end we decided to remove the Google Map option, so I uninstalled the Toolset Maps extension.

But the update message is still there though.

[Minesh]

After some more debugging I found that this is a known issue to us and already reported and fixed within our dev branch. The official fix for the issue is set to release with the next official hotfix release of the Toolset plugin.

However, for now, you should try to follow the steps as given under in order to fix the issue:

To fix the problem on your site in the meantime, you could temporarily downgrade WordPress (e.g. to version 6.5.5), run the process to upgrade the Toolset database, and then you can upgrade again to WordPress 6.6.

To do that you would need to use a plugin like WP Downgrade:
- https://wordpress.org/plugins/wp-downgrade/

Steps to follow:
1. Take a backup
2. Install the WP Downgrade plugin, and use it to downgrade WP 6.5.5
3. Run the Toolset database upgrade process
4. Remove the WP Downgrade plugin
5. Update to WordPress 6.6.1

[Sebastien]

Straightforward, it works, thanks!