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[Resolved] The plugin will not activate

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 8 replies, has 1 voice.

Last updated by Minesh 1 week ago.

Assisted by: Minesh.

Author
Posts
#2852452

I am trying to:
Activate the plugin on my website.

Link to a page where the issue can be seen:
PLugin page.

I expected to see:
Activation screen.

Instead, I got:
Get a key for this site
Unable to register: Site key not matching

#2852469

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#2852508

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

When I try to access the wp-admin URL - it does not show me admin login page but redirect somewhere else.
=> hidden link

Can you please send me working admin URL so that I can login.

#2852509

hidden link

Also, when I click on the REPLY it won't load a reply window, I have to click on "I still need assistance"

#2852510

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I see you setup two factor authentication. Can you please disable that for now.

#2852514

Turn it off for now.

#2852516

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've installed and activated Toolset Types plugin.

What if you try to register the Toolset now and create your registration key:
- hidden link

Please try to follow the following doc:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Once you register the site key, you can add the other Toolset addon plugins using installer.

#2852562

It looks like that you fixed the issues. But I am worried about using Toolset on other websites? What did I do on this site that screwed up everything?

#2852605

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

There is no worry to use Toolset with other sites at all. Even if you delete the Toolset plugins, it will not delete the content like post types, posts, custom fields, taxonomies you created with your site.

I would suggest, always install and Activate the Toolset Types plugin first and then try to register Toolset using the link I shared previously as well:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Once you register site key by following the above Doc, it will allow you to install/activate other addon Toolset plugins and you are always welcome to create a ticket if you stuck anywhere.

We are morethan happy to help you with any of the issue.