Skip Navigation

[Resolved] The pen never opens the block for edition.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the user wanted to edit a layout cell but clicking the edit icon does nothing.

Solution:

I suspect that this issue might be caused by a plugin conflict.

What I recommend that you do is to temporarily disable all your non-toolset plugins and try again.

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: 

This topic contains 2 replies, has 2 voices.

Last updated by mathieuA 6 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#616477

In my website, I can create blocks on the single-product edition layout, but I can't edit them after creation : When I click on the pen nothing happens.
You already have the admin access and the page url.
Thank you !

#616520

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Mathieu,

Thank you for contacting our support forum.

I suspect that this issue might be caused by a plugin conflict.

What I recommend that you do is to temporarily disable all your non-toolset plugins and try again.

Thanks,
Shane

#616559

Thanks ! That was a plugin incompatibility. 🙂