[Resolved] The notification email for New Messages not displaying user name and messages.

[Author]

Posts

[alvinc]

I am trying to: I already set up the messaging system by following the step by step guide. It is working except for the email notifications - Username and message not showing. (Soemthing to do with the id)

Link to a page where the issue can be seen: This is the email notifcation body that is causing the probelm but I do not know how to edit it.

<p>Hi [wpv-user field="user_firstname" id="[types field='message-to' output='raw'][/types]"],</p>
<p>You have a message from [wpv-user field="user_firstname" id="[types field='message-from' output='raw'][/types]"] [wpv-user field="user_lastname" id="[types field='message-from' output='raw'][/types]"].</p>
<p>Message: [wpv-post-excerpt length="80" more="..."]</p>
<p>This is an automated email, please do not reply to it.</p>
<p>You can reply directly here.</p>

This is the email:

Hi [/types]“],

You have a message from [/types]“] [/types]“].

Message:

This is an automated email, please do not reply to it.

You can reply directly here.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Wel - could you please share problem URL where I can see and test the form and access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Well - could you please share URL from where I can send message to listing or use the "Reply message" form. You are talking about "Reply message" form here correct?

[alvinc]

Hi when you Browse Listing, you will see the lister's name, all you have to do is click on the name on the top and you can send a message.

[Minesh]

Well - as you can see with the following link, I've added custom notification placeholders:
=> hidden link

add_filter('cred_subject_notification_codes', 'custom_generic_field_notification', 10, 1);
add_filter('cred_body_notification_codes', 'custom_generic_field_notification', 10, 1);
 
function custom_generic_field_notification( $defaultPlaceHolders ) {
  
      $message_to_user_info = get_userdata($_REQUEST['wpcf-message-to']);
      $message_from_user_info = get_userdata($_REQUEST['wpcf-message-from']);
      
    $newPlaceHolders = array( 
        '%%TO_USER_FIRSTNAME%%' => $message_to_user_info->first_name,
        '%%FROM_USER_FIRSTNAME%%' => $message_from_user_info->first_name,
        '%%FROM_USER_LASTNAME%%' => $message_from_user_info->last_name,
      
    );
  
    return array_merge($defaultPlaceHolders, $newPlaceHolders );
}

More info:
=> https://toolset.com/documentation/user-guides/how-to-use-custom-placeholders-in-cred-notifications/

And I've adjusted your form's notification as given under:

<p>Hi  %%TO_USER_FIRSTNAME%%,</p>
<p>You have a message from %%FROM_USER_FIRSTNAME%% %%FROM_USER_LASTNAME%%.</p>
<p>Message: <i>[wpv-post-excerpt length="80" more="..."]</i></p>
<p><strong>This is an automated email, please do not reply to it.</strong></p>
<p>You can reply <a href="[wpv-post-url]">directly here</a>.</p>

=> hidden link

I hope now you can able to see the user first and last name for From user and first name for To user.

[alvinc]

My issue is resolved now. Thank you!