The KEYS are invalif

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: How to build a site with Toolset, Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Christian Cox 5 years, 6 months ago.

Assisted by: Christian Cox.

Author

Posts

June 11, 2019 at 1:29 pm #1265403

linaS

Hello.
Today we found some error.
The keys are became invalid, and even we are trying to cancel registration and put new keys at the site - the are all invalid.
I attached several screens - the problem happens with any site registration.

June 11, 2019 at 4:29 pm #1265669

Christian Cox

Hi, there were recently some issues with registering sites using Types 2.2.23. Is it possible these sites are using Types 2.2.23?
If so, it's usually necessary to manually update to Types 3.3.1 before you can register.

June 12, 2019 at 9:42 am #1266521

linaS

Hello.
How is it possible to update files manualy if we do't have it, and now it's impossible to dowload files from your site also...
Where can we get the version files?

And anyway it's strange that the key just stop to work at several site... why

June 12, 2019 at 1:54 pm #1266717

Christian Cox

Where can we get the version files?
You can find Toolset downloads at https://toolset.com/account/downloads

It is strange that the key just stopped unexpectedly. If updating to Types 3.3.1 manually does not solve the problem, I can ask our account team to investigate.