[Resolved] the function Format_Money that I have added as suggested by your team to convert figures to EU format doesn't work anymore

[Author]

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[nicolaS-3]

Hi
1. the function Format_Money that I have added as suggested by your team to convert figures to EU format doesn't work anymore (see picture), it was working fine before, please check (it's in functions.php)

[Minesh]

Hello. Thank you for contacting the Toolset support.

Just to let you know that the original ticket is DELETED as per your request.

Can you please share access details and problem URL where I can see the function format money is not working.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I checked the functions.php file of your current theme and I do not able to find the shortcode [format_money].

It seems either you updated your theme and as shortcode was added to theme's functions.php file, it have been lost.

You will just require to find the shortcode [format_money] from our old backup and make sure you should add it to "Custom Code" section offered by Toolset so, when you update the thee, the shortcode should not get lost.

[Minesh]

Ok - it seems that theme was switched.

I've switched to the Avada Child theme and I can see it working:
=> hidden link

Can you please confirm it works at your end as well.

[nicolaS-3]

My issue is resolved now. Thank you!