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[Resolved] The filtering is not working properly (as far as I can see)

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 3 voices.

Last updated by Minesh 3 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#2294829

We have a therapist named Catherine Kim who was added recently:
hidden link

Notice that her information includes "Available" in "Online" but when we filter for "Online" she's included, but as soon as we added "Availability" she is excluded for some reason.
hidden link

Am I misunderstanding something there or is that a glitch?

#2295209

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

I went to take a quick look at your site to verify that the saved field and the field being filtered are the same field, but the credentials you provided take me to an authentification page which requires installing a mobile app and using a QR code to create a new account, and it is not possible to navigate away from the page.

Could you please provide a working admin account we can use?

I've set another private reply.

#2301661
#2301683

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked on your install and I can see that you are having multiple availability custom fields like "Sinsa Availability", "Pyeongtaek Availability", "Online Availability".

By default view filters the results based on the available options and I can see you have added the filter for "Sinsa Availability" and when I check the post "Catherine Kim":
=> hidden link

The "Sinsa Availability" field is set to "Fully Booked" rather then "Available".

If you change the field value to "Available" and save the above post and then you go to your view and filter with "Online" and "Avaialble" it will show you "Catherine Kim" within the search result.