[Resolved] The content of the WYSIWYG field is cancelled when I save

[Author]

Posts

[patrickF-7]

I am trying to: create or update custom post type containing a WYSIWYG field

Link to a page where the issue can be seen: hidden link

I expected to see: I expect to see the "Welcome message" field content after saving the modification

Instead, I got: after saving the field is blanc / empty

In order to keep some information stored, I've to edit the field in the "Text" mode instead of the "Visual" mode.

[Minesh]

Hello. Thank you for contacting the Toolset support.

I try to login using the admin access details you shared but I could not able to login using the shared admin access details.

Can you please send me working admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[patrickF-7]

If needed you can connect on my site to investiage. Thanks

[Minesh]

Our developers are aware of issues that appeared on WYSIWYG editors after WP 5.8. We fixed a bug in Types 3.4.14, but we are still working on some cases. This bug appears for post types that do not activate the Editor option.

As a workaround, please enable the default editor on your post type and let us know if it fixes the issue.

Edit your post type from Toolset => Post types => Edit your post type and enable the Editor.
Check this screenshot hidden link

[patrickF-7]

My issue is resolved now. Thank you!

[Minesh]

I would like to inform you that Toolset Types plugin version 3.4.16 is released that contains the fix for this issue.

Please try to update ALL Toolset plugins to latest version. You can download it from your account's page:
- https://toolset.com/account/downloads/