[Resolved] The @ character on button in reusable block doesn't showup

[Author]

Posts

[patrickF-7]

I am trying to: have a button with @ part of a buttons bar (reusable block)

Link to a page where the issue can be seen: (you need to be logged)

I expected to see: the @ on the button

Instead, I got: a small empty square in place of the @. Please notice that I found a workaround (I've to add a button outside the reusable block containing the @ and make it invisible). But it would be good to fix the bug.

[Minesh]

Hello. Thank you for contacting the Toolset support.

I've tried to add one button block with the text "@ You are here" text and then I've added that block to reusable block with name "myreusableblock".

I've added the both the block one after another as you can see with the following screenshot: hidden link

I can see the @ sign as expected on the frontend as well:
- hidden link

I'm not sure exactly whats you block structure but as you shared you already have workaround, if you happy with workaround I would suggest you go with that, otherwise share detailed steps to reproduce the issue.

[patrickF-7]

Hello Minesh,

thanks for trying to investigate the issue. Actually what you did is "my work-around" (add a button with the @ outside the reusable block 😉 When you have both, it works. Try to keep only the reusable block. As you said I have a workaound, but it's not clean and it's a bug 😉

[Minesh]

I've tried to check by only adding the reusable button block:
- hidden link

And I can still see the @ sign is displayed correctly. Can you please share problem URL and admin access so that I should be able to review your block structure and later check if I'm able to reproduce the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I do not see the admin password. Can you please share admin access details.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

On the same page which you shared I've created another reusable button and added to the page with @ sign and I can see its working:
=> hidden link

You can check on backend as well:
- hidden link

[patrickF-7]

Thanks Minesh, actually your proposal is another workaround, replacying the icon with a text '@' (possibly better than mine - I've to test). Nevertheless there is a bug 😉 No longer an issue for me (as I have two backgrounds), but still it should be tracked I thinks. My issue is resolved now. Thank you!