If the look at a product like hidden link you will see if you click a thumb that the larger image is greyed out. The non /dev website does not have this effect.
Also when you view the basket you see two images instead of one. I have not updated woo so they are both using the same version.
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Hi, can you try the following troubleshooting steps in dev?
- Temporarily deactivate all Toolset plugins and test again. Let me know the results.
- Reactivate all Toolset plugins and deactivate all other plugins except WooCommerce. Activate the parent Kallyas theme and test again.
- If the problem is resolved, reactivate your child theme and other plugins one by one until the problem returns.
- If the problem was not resolved, I'll have to take a closer look.
Temporarily deactivate all Toolset plugins and test again. Let me know the results.
This fixes the product display being greyed out but the basket is showing two images.
Let me try the next option
Reactivate all Toolset plugins and deactivate all other plugins except WooCommerce. Activate the parent Kallyas theme and test again.
I have disabled all other plugins apart from woo and the parent theme is on. Same issue, with two images in the basket.
Hang on, reverted back to the older theme and one image
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Then enabled the plugins and no grey option on main image
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So will get hold of Kallyas as assume an update to the theme?
So you know I am updating so these links will be broken again as I want to find the change they made in the theme.
Thanks
Hi
Sorry, when I was checking the parent theme had the default template, changed it to the new required one and same issue on grey product images.
Only have your plugins and woo on, using a default theme fixes it so I assume it is a theme issue with toolset. Maybe I need to change something in settings?
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Okay I see, thanks for troubleshooting. I don't have access to the most current Kallyas theme, according to their updates page it's 4.17.4: https://my.hogash.com/changelog_category/kallyas-wordpress-theme/
Are you using the latest version? If not, can you update to the latest version and test again? If it's still not working, or if you're already running the latest version, I'll need to work with a copy of that theme to try to isolate the problem. I'll need you to post a zip archive of the latest version to Dropbox or Drive and share a download link here. All links you share in the forum are private. Once I have that theme installed I can try to replicate the problem and then I can report it to my 2nd tier support team for further analysis.
Hi,
The latest version should be available here hidden link
Thanks
Okay I have run several tests today with the Kallyas theme, but I'm unable to replicate the problems you have noticed - only one thumbnail image appears in the basket / cart, and the gallery images are behaving differently for me as well. I'm not sure if that means there is a configuration issue or a server-side issue. If you approve, I would like to log into wp-admin and use the Duplicator plugin to create that clone. Please provide login credentials in the private reply fields here.
I have sent the login details
I also created a local copy and still have the issue.
Maybe you could send me an export of the template you are using to test my end also?
Thanks
Hi, I was using a basic template with only 3 shortcodes, but I didn't have Layouts involved:
[wpv-woo-product-image]
[wpv-woo-buy-options][wpv-woo-product-price]
With Layouts active, I was able to add one wrapper div to the wpv-woo-product-image shortcode and adjust the cell settings a bit to fix the gallery image transparency issue. Here is the code I used to place the gallery in the Layout:
<div class="single_product_main_image">[wpv-woo-product-image]</div>
In the settings for the Visual Editor cell that contains the wpv-woo-product-image shortcode and wrapper div, I checked "Display images with responsive size" and "Disable automatic paragraphs".
I'm a bit lost between the test site and the dev site, is one more up-to-date than the other? Would you like to try the code update I shared above in the environment of your choice? Then I wasn't quite sure if the duplicate images in the basket had been ruled out as a theme-specific issue. I feel somewhat confident it has something to do with Lazy Loading images, but I haven't been able to reproduce it on my copy yet.
Thanks Christain
Worked like a charm, perhaps you can add this advice somewhere for others unless I missed this?
See hidden link where you can see the thumb images do not great out in the main product image now.
Thanks again
Fantastic, I don't have any documentation areas specific to the Kallyas theme, but now that we have marked this ticket resolved it should begin showing up in search results for Kallyas pretty soon. Thanks for the update.
