testing website on different device sizes

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by davidm-13 3 years, 10 months ago.

Assisted by: Shane.

Author

Posts

March 3, 2021 at 3:41 pm #1973701

davidm-13

Hi,
I’m trying to test hidden link for responsiveness on different resolutions with different tools such as hidden link.
On all my testing (on several testing sites) I’m receiving “website refused to connect”.
On my desktop (1280 x 720), laptop (1536 x 864) and Macbook the site looks ok.
Could you tell me why this is happening and how to test.
Thanks

March 3, 2021 at 6:17 pm #1973761

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for getting in touch.

I'm not experiencing any issues loading the site with the tool that you've sent. The pages load perfectly fine.
hidden link

Unforuntely if the website tool is refusing the connection for then there isn't anything we can do because this would be handled by the host.

Thanks,
Shane

March 3, 2021 at 6:40 pm #1973777

davidm-13

My issue is resolved now. Thank you!
Hi Shane, My problem was that there was a force login plugin active, once I deactivated it (guess you checked after), it works ok.
Thanks