[Resolved] Templates are not showing on Store, Courses, Teacher & Student Profiles pages

[Author]

Posts

[bibiG]

Tell us what you are trying to do?

The development site is not formatting toolset pages correctly. It looks like the pages are related to toolset templates. The development site is an exact copy of production and then the url was changed from joanranquet.com to dev.joanranquet.com (along with development having it's own database).

Here are the pages having issues:
hidden link
hidden link
(need to be logged in for the next two pages)
hidden link
hidden link

Here are the corresponding pages on production and you will be able to see how they should look:
hidden link
hidden link
(need to be logged in for the next two pages)
hidden link
hidden link
- I have included screen shots of these last two pages as I am not including logins for production at this time

On the Chrome Console on the hidden link page we are getting this error:

cae14f79-0051-45fc-ac8b-312b76723340.js:4 jQuery.Deferred exception: jQuery(...).gridderExpander is not a function TypeError: jQuery(...).gridderExpander is not a function
at HTMLDocument.<anonymous> (hidden link)
at e (hidden link)
at t (hidden link) undefined

It seems this is related to toolset not finding the templates on development.

[Christopher Amirian]

Hi there,

Would you please do the steps below to make sure that, Toolset is working on an isolated environment and see if the same issue is happening?

- IMPORTANT STEP! Create a backup of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Also please do not add login info as this is a public forum. You can set the next reply as private to add the necessary information.

Thanks.

[bibiG]

Do I need to remove and reactivate access when making the copy to development? I don't fully understand what this option does.

[Minesh]

No - you do not require to remove access.

I checked with the access details you shared and I try to visit all pages and I can see that all pages are working with the dev (staging) site you shared. Is the issue is fixed or I'll have to check with different configuration or can you please share steps I'll have to follow that should lead me to see the issue.

[bibiG]

Hello,

The pages are NOT working. Please carefully re-read my request. I have re-activated the Buddy Boss Child Theme and Divi Builder plugin so that you can compare the pages.

Again, I am trying to get the pages using Toolset working on dev.joanranquet.com. Dev.joanranquet.com should match joanranquet.com exactly except the URL.

Please compare:
hidden link
to
hidden link

and compare:
hidden link
to
hidden link

You will see that on dev.joanranquet.com the formatting is gone. How do I get the formatting to work on development?

[bibiG]

I solved this. The jquery functions were not loading properly. Thanks for your assistance.

[Minesh]

Glad to know that the issue is been resolved. You are welcome to close the ticket.