This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.
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This topic contains 3 replies, has 2 voices.
Last updated by AndreG3332 3 years ago.
Assisted by: Jamal.
Author
Posts
I have a template that is populated by a form. This template will not update It is in draft mode and it just turns when trying to update to published state
The templates name is" Template Outstanding Member approvals"
Here is the debug information if you should need it.
{"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/editors.org.za","HomeURL":"https:\/\/editors.org.za","Version":"5.8.1","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, cred-form, cred-user-form, wp-types-group, wp-types-user-group, wp-types-term-group, epta, fl-builder-template, dsn, ninja-table, view, view-template, tribe_venue, tribe_organizer, tribe_events, tribe-ea-record, deleted_event, fl-theme-layout, editor-profile, membership-fee, qualifications-group, astra-advanced-hook, astra_adv_header, wpa-helper, cred_rel_form","PostSatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored, 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Hello and thank you for contacting the Toolset support.
If I understand correctly, you are unable to save a content template, right? If yes, please check if this happens when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty-Twenty. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.
If that does not help isolate the issue to a certain component, activate PHP debugging and try to save the template again. Then, check the debug.log file and the browser console for any errors.
https://wordpress.org/support/article/debugging-in-wordpress/
My issue is resolved now. Thank you!
