Skip Navigation

[Resolved] Template "View with" option no longer available

This support ticket is created 2 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 2 voices.

Last updated by saschaB-4 2 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#2591119

Dear Toolset-Team,

I'm currently creating a template for a custom post type. In my previously created templates I still have the option to use the preview option "View with" with published post types of the same type. However in my recently created templates this options does no longer show up. I already switched themes to the Toolset supported Astra theme, de-activated all recently installed plugins but none of these solutions work. Even if I duplicate one of the old templates (in which I can still access the "View with" option) it doesn't show up in the duplicate. I would appreciate any help on fixing the issue.

Thank you in advance.

#2591633

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I just checked with my test install and I can see the "view with" dropdown box.

Here is a sandbox site and you can auto-login to it using the following link:
- hidden link

Here is the content template link where I can see the "View with" dropdown:
- hidden link

Are you able to reproduce the issue with any other post types?

#2591735

Dear Minesh,

thank you for getting in touch. Yes, in your example I can see the "view with" dropdown box.
In regards to your question: yes, I can reproduce the issues with other post types. In fact no matter for which post type I create a new template they all have the same issue and the "view with" dropdown box does not appear.

The templates I previously created (there are some from February 2023 and prior) do not face the same issue. They all display the "view with" dropbox. The issue only appears with newly created templates, no matter the post type.

#2592589

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've reported this issue in front of our Devs and hopefully you can expect the fix with the next release. I'll update you once we release the hotfix release.

#2597635

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I wanted to let you know that we published plugin updates recently that include a fix for this issue (specifically Blocks 1.6.7).

If the updates do not show up on your plugin installer page (click the registered link beneath the plugin name to go to the custom installer page) click the the Check for Updates button to update the list.

Or you can download the latest versions from your accounts page: https://toolset.com/account/downloads

#2598575

Amazing, thank you Minesh for your support. The plugin update fixed the issue like a charm. Thank you for forwarding it to the development-team and your assistance with this issue!