[Closed] Template not showing in Twenty Twenty-Three

[Author]

Posts

[antonK-2]

I've up to date plugins and templates created as blocks.

[Mateus Getulio]

Hello there,

Thank you for contacting our support.

Could you please elaborate a little more on this issue, so I can better understand? E.g. Is there an error message, what are the steps you've tried, etc.

Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area.

Thank you, please let us know.

Mateus

[antonK-2]

1. The page has content template and it works with current theme.
2. Changing theme on Twenty Twenty-Three
3. The page still on back end has content template
4. But on front end template doesn't work. Information which placed directly on the page is displayed instead of template.

[Mateus Getulio]

Hi there,

Thank you for the clarifications.

Could you please try to open the page again when Twenty Twenty Three is enabled, make a small edition and then save it? Just in case that you haven't tested it yet.

Another possible solution would be to check if in the section "Content Template" you are using the option "Template for pages", as my colleague explained here: https://toolset.com/forums/topic/updated-toolset-types-and-lost-all-templates/#post-1155959

Please give these suggestions a try and let us know how they go. Looking forward to your reply.

Thanks,
Mateus.

[marcA-5]

Hello. I am experiencing the same issue. When using Twenty Twenty-Three, the assigned Content Template is being overridden by the Single template, which is part of the Full Site Editor now in 2023. Is there a way to prioritize the Toolset Content Template?

[antonK-2]

I've selected pages and tried small changes. Unfortunately content template is not displayed.

[Mateus Getulio]

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/privacy-policy-and-gdpr-compliance/#data-shared-with-our-support
**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.