[Waiting for user confirmation] Template extending past full width

[Author]

Posts

[korieF]

I am trying to:
Figure out why all of a sudden our 'Materials' template pages are now extending past full width and no longer have regular margins.

Link to a page where the issue can be seen:
hidden link

I expected to see:
margins
Instead, I got:
no margins.

I started to go in and add 100px margins on the right and left of the containers, but would really just rather apply it to the whole page settings instead.

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Alternatively, You can install/update Toolset pluigins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Regarding the issue you shared details about, I'm not sure where exactly you have issue with.

Maybe you can share few screenshot that point out the exactl issue and what is your expected results that should help me to understand the issue and once I review those details shared by you, I'll be able to guide you in the right direction.

[korieF]

Thank you. My plugins dashboard wasnt showing any updated needed, but I downloaded the updated versions from the link you shared so should be set now.

I have added some screenshots of how the pages are appearing will width without any margins. There was previously space and now it goes all the way to the edges of screens.

hidden link
hidden link > This is the page where I started adding in padding to each of the blocks manually, but I would really just rather fix why the pages are now full width vs doing this.

[Minesh]

Have you checked with your theme?

Have you updated or is there any update from your theme?

can you check and see if your theme offers tempmple and you can set your desired template from your theme?

What if you try to switch to parent theme? Do you see the issue?

What if you try to downgrade the theme version - do you able to see it working as expected?

[korieF]

Hi Minesh,
The theme is not the issue as we run a child theme and our staging site is reflecting the correct formatting: hidden link VS hidden link

Please let me know what else I can check as this is really making the pages unusable for our customers right now.

[Minesh]

Well - this is really strange.

I see you are using number of third-party plugins.

Maybe you want to setup another stating site that should be 1:1 copy of your live/production site and then you should try to run the following plugin/theme conflict test.

In order to minimize the cause of the issue and to ensure there is no conflict with the theme/plugins you use:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?