Template deletes itself after used

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Europe/London (GMT+00:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 2 replies, has 2 voices.

Last updated by adriS 5 years, 9 months ago.

Assisted by: Nigel.

Author

Posts

March 3, 2019 at 10:59 am #1209057

adriS

I am trying to:
Clients use the template to write an article on the website

Link to a page where the issue can be seen:
hidden link

I expected to see:
Page should stay when article is submitted, .....

Instead, I got:

.... but it deletes itself each time an article is published.

March 4, 2019 at 11:09 am #1209378

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

The credentials you provided don't work so I wasn't able to check your set up, I have another private reply set up so that you can update them.

It sounds like you have a custom post type, a Content Template assigned to that post type, a form to publish such posts, and the issue is that when the post is submitted via the form it is published, but the template is not assigned.

Is that right?

I just tested it locally and didn't have that problem, so the first thing to do is to disable all plugins except Types, Forms, and Views and switch theme to twentynineteen and then try again. Do you still see the issue? If not it means some conflict from one of the things you just disabled, which you should be able to identify by a process of elimination.

March 4, 2019 at 1:17 pm #1209436

adriS

My issue is resolved now. Thank you!