Skip Navigation

[Resolved] Taxonomy view no longer appearing

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 3 voices.

Last updated by Jennifer 4 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#1811525

I noticed recently that a taxonomy view that used to appear at the top of my pages is no longer appearing. I did not change anything, so it probably happened with a relatively recent update, but I can't say which update it might have been.

For an example, see this page: hidden link

Near the top of the page, there should be a taxonomy view that shows the letters of the alphabet and allows the user to switch to the page indexed by that letter. The view is still showing in the Layout, but now on the page it is generating an empty list (<ul id="first-letter-list"> if you check the source), rather than outputting the taxonomy terms as it used to.

However, If I add the taxonomy view to a blank page, it does work correctly. Can you help me sort this out? I can give access to a staging site if that would help.

#1811919

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

I think we would need access to the staging site to examine this, yes.

Let me mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete.

What is the Layout where this View is added?

#1812667

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jennifer,

Thank you for the credentials.

This should now be working, as this is a known issue where views placed in an archive doesn't render the content template that is assigned to that view.

The solution is to copy the contents from the view's content template directly to the loop output itself.

Please let me know if this helps.
Thanks,
Shane

#1812725

My issue is resolved now. Thank you!